Refund policy

Distinct AI — Return & Refund Policy

Last Updated: June 28, 2026

At Distinct AI, we want you to be completely satisfied with your software. Because our tools run entirely on your local machine, we know that every user’s hardware configuration, GPU setup, and system performance can be unique. We want you to feel entirely confident exploring our apps without worrying about technical friction. If our software isn't the right fit for your specific creative workflow or hardware setup, we stand behind the quality of our tools and offer a straightforward, customer-first refund process to make it right.

1. The 30-Day Money-Back Guarantee

We offer a full, 100% refund on all initial software purchases if the request is submitted within 30 calendar days of your original purchase date.

  • If you change your mind, find that your local hardware does not meet the performance requirements, or are simply not satisfied with the tool, you are eligible for a full refund.
  • Once the 30-day window from your purchase date has closed, all sales are considered final, and we are unable to process a refund.

2. How to Request a Refund

To initiate a refund, please contact our support team directly. To help us process your request quickly, please follow these steps:

  1. Uusing the email address associated with your purchase or submit a request through our support portal (https://go.support.distinctplugins.io/servicedesk/customer/portals)
  2. Include your Order Number in the subject line (e.g., Refund Request - Order #12345).
  3. (Optional) Briefly let us know why the software wasn't a fit. Your feedback helps us directly improve local performance and features for future creators.

3. Refund Processing & Timelines

  • Once your request is received, our team will review and approve it within 2–3 business days.
  • Upon approval, your software license key will be automatically deactivated, and the full purchase amount will be credited back to your original method of payment (Credit Card, PayPal, etc.).
  • Please note that banking institutions and credit card providers typically take 5–10 business days to reflect the refunded balance on your statement.

4. Policy Exception & Software Abuse Protection

To protect our digital products and prevent software piracy, we reserve the right to refuse a refund request if we detect patterns of system abuse. This includes, but is not limited to:

  • Serial refunding (repeatedly buying and requesting refunds for the same product or across multiple accounts).
  • Requests made after downloading massive asset packs or model updates are intended for offline use outside the app ecosystem.

5. European Union Consumer Rights

For consumers residing within the European Union, purchasing a digital download typically requires waiving the statutory 14-day Right of Withdrawal to gain immediate access to the download file. However, Distinct AI voluntarily extends our 30-Day Money-Back Guarantee to all EU citizens, matching our global standard of creative freedom and trust.

If you have any questions regarding our hardware compatibility or refund terms before you purchase, please reach out to us through our support portal (https://go.support.distinctplugins.io/servicedesk/customer/portals)